A leading Australian superannuation fund partnered with Apromore to enhance its claims handling process. Complex workflows, excessive member interactions, and limited process visibility were causing delays and inefficiencies. Apromore’s process mining solutions identified rework loops and streamlined the claims process.

This transformation led to faster claims resolution, fewer member interactions, and significant cost savings. Within three months, the fund saved AUD 150,000 and projected an annual ROI of over AUD 600,000, aligning operations with a customer-centric approach.

Learn how process mining drove operational excellence for the superannuation fund.