--- title: Apromore Solutions - Agentic Automation description: Apromore supports the entire lifecycle of Agentic AI automation, from discovery through to monitoring. image: https://apromore.com/hubfs/Agentic%20AI%20Feature.jpg --- Website Page Apromore is now part of Salesforce! **[Learn more](https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-apromore/)** X × [![apromore-from-Saleasforce-all-white](https://apromore.com/hubfs/apromore-from-Saleasforce-all-white.svg "apromore-from-Saleasforce-all-white")](https://apromore.com/?hsLang=en) × - Platform - [Core Differentiators](https://apromore.com/core-differentiators) - [Key Features](https://apromore.com/key-features) - [Compliance](https://apromore.com/compliance) - [Task Mining](https://apromore.com/task-mining) - [Copilot](https://apromore.com/copilot) - [Integration Center](https://apromore.com/integration-center) - [Security and Trust](https://apromore.com/security-and-trust) - Solutions - By Use Case - [Use Cases Overview](https://apromore.com/use-cases) - [Optimize Automation](https://apromore.com/optimize-automation-effectiveness-with-process-mining) - [Agentic AI Automation](https://apromore.com/agentic-ai) - [Fast track Process Discovery](https://apromore.com/fast-track-process-discovery) - [Build Digital Twins](https://apromore.com/build-a-digital-twin-model-with-process-mining) - [Process and Task Mining](https://apromore.com/complement-process-mining-with-task-mining) - [Predictive Process Monitoring](https://apromore.com/predictive-process-monitoring) - By Industry Vertical - [Industry Verticals Overview](https://apromore.com/industry-verticals) - [Process Mining for Banking and Financial Services](https://apromore.com/new-strategies-to-improve-banking-resiliency) - [Optimize IT Service Management](https://apromore.com/process-mining-to-optimize-it-service-management) - By System - [Apromore for Salesforce](https://apromore.com/apromore-process-mining-for-salesforce) - [Apromore for SAP](https://apromore.com/sap) - 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[Platform](https://apromore.com/product?hsLang=en) - Platform - [Core Differentiators](https://apromore.com/core-differentiators?hsLang=en) - [Key Features](https://apromore.com/key-features?hsLang=en) - [Compliance Center](https://apromore.com/compliance?hsLang=en) - [Task Mining](https://apromore.com/task-mining?hsLang=en) - [Copilot](https://apromore.com/copilot?hsLang=en) - [Integration Center](https://apromore.com/integration-center?hsLang=en) - [Security and Trust](https://apromore.com/security-and-trust?hsLang=en) - [Solutions](https://apromore.com/solutions?hsLang=en) - Solutions - [By Use Case](https://apromore.com/use-cases?hsLang=en) - [By Industry Vertical](https://apromore.com/industry-verticals?hsLang=en) - [By System](https://apromore.com/integration-center?hsLang=en) - [Customers](https://apromore.com/case-studies?hsLang=en) - [Partners](https://apromore.com/partner?hsLang=en) - [Resources](https://apromore.com/resources?hsLang=en) - Resources - [What is Process Mining?](https://apromore.com/what-is-process-mining?hsLang=en) - [What is Task Mining?](https://apromore.com/what-is-task-mining?hsLang=en) - [Process Mining 101](https://apromore.com/process-mining-101?hsLang=en) - [White papers](https://apromore.com/whitepapers?hsLang=en) - [Webinars](https://apromore.com/webinars?hsLang=en) - [Academic Alliance](https://apromore.com/academic-alliance?hsLang=en) - [Research Lab](https://apromore.com/research-lab?hsLang=en) - [Scientific Literature](https://apromore.com/scientific-literature?hsLang=en) - [Company](https://apromore.com/company?hsLang=en) - Company - [About us](https://apromore.com/about-us?hsLang=en) - [Leadership Team](https://apromore.com/leadership-team?hsLang=en) - [Newsroom](https://apromore.com/newsroom?hsLang=en) - [Blog](https://apromore.com/blog?hsLang=en) - [Awards and Recognitions](https://apromore.com/awards-and-recognitions?hsLang=en) - ![Search](https://apromore.com/hubfs/Apromore_March_2024/images/search_22718787.svg) ![Hamburger Icon](https://apromore.com/hubfs/raw_assets/public/Apromore_March_2024/images/toggle_f8e255fd.svg) Build More Effective Agentic AI Automation at Scale Apromore supports the entire lifecycle of Agentic AI automation, from discovery through to monitoring. ![arrow](https://apromore.com/hubfs/raw_assets/public/Apromore_March_2024/images/arrow-bottom-right.svg) ![Key Features Banner](https://apromore.com/hubfs/Key-Features-Hero-Banner.png) # Transform compliance challenges into opportunities for contact centers In an era where regulatory landscapes are constantly evolving, businesses are grappling with complex compliance requirements that can drain resources and expose them to significant risks. The Apromore Compliance Center is not just a tool but a strategic asset that empowers organizations to proactively manage compliance, turning it from a costly burden into a competitive advantage. ![arrow](https://apromore.com/hubfs/raw_assets/public/Apromore_March_2024/images/arrow-bottom-right.svg) [On-Demand Video](https://www.apromore.com?hsLang=en) Request Live Demo ![Compliance Line](https://apromore.com/hubfs/Compliance%20Line.gif) In today’s data-driven world, leveraging process intelligence is pivotal for companies aiming to deploy and scale AI agents effectively. Apromore enables organizations to bridge the gap between operational excellence and AI-driven solutions by supporting the entire lifecycle of Agentic AI automation, from the identification of the best places where to position agents in an end-to-end business process, through to simulating their impact on process KPIs, training them on the specific steps to execute using task mining, and finally monitoring the agents' performance and compliance for continuous improvement, once they have been deployed to production.  The demand for agentic AI is surging as enterprises look to automate complex workflows and decision-making. [According to Deloitte, by 2025, 25% of companies using generative AI will launch agentic AI pilots](https://www.deloitte.com/global/en/about/press-room/deloitte-globals-2025-predictions-report.html) or proofs of concept, a number set to double by 2027. Meanwhile, [Gartner predicts that at least 15% of day-to-day work decisions will soon be made autonomously by AI agents](https://www.gartner.com/en/newsroom/press-releases/2024-10-21-gartner-identifies-the-top-10-strategic-technology-trends-for-2025), and a third of enterprise software applications will embed agentic AI capabilities. However, scaling these intelligent agents presents major challenges, including data inconsistencies, process inefficiencies, and integration hurdles. [Forrester warns that 75% of enterprises attempting to build AI agents independently will fail](https://www.forrester.com/blogs/predictions-2025-artificial-intelligence/), often due to a lack of visibility into business processes. This is where process intelligence becomes essential. Apromore's advanced insights help organizations design, test and monitor AI agents that truly understand and adapt to real-world workflows—eliminating inefficiencies, improving [compliance](https://apromore.com/compliance?hsLang=en), and driving AI-driven automation at scale. Let's find out how in five key steps. ### **1. Understanding Process Behavior to Place Agents Optimally** The starting point for any agentic AI intervention is to understand the current business processes and the key friction points within. Automating a task to fix a bottleneck is not per se the solution, if the rest of the process is still broken, or if automating that task will create further issues downstream. You need to ensure the end-to-end process is working optimally. Apromore provides you with a comprehensive understanding of your business processes, as they have actually been performed in your organization, by using transactional data as input. This enables you to: - Figure out what these processes look like, in terms of what activities are performed, by whom and when, and - Identify areas of high friction such as bottlenecks, long waiting times and redundant activities, as well as SLA breaches and other compliance issues, and understand their root causes. Altogether, these friction points, cost overrun situations and SLA breaches are your candidate places for agentic automation. This is what you were looking for. Now you can be more targeted with where to intervene with your agentic automation. And to make it even simpler, Apromore Copilot can assist you in the identification of the best places within a process where to place agents, based on drivers such as rework cost and case duration, simply by conversing with Apromore.  ![](https://apromore.com/hs-fs/hubfs/image-png-Jul-26-2025-12-51-29-9070-PM.png?width=3456&height=1982&name=image-png-Jul-26-2025-12-51-29-9070-PM.png)   ### **2. Assessing the Impact of Agentic Automation with Process Simulation** With Apromore's simulation capabilities, you can test agentic automation opportunities both in user assisted and unassisted situations, in a completely risk-free environment. This way you can estimate the ROI before agents are actually deployed, and make more informed decisions. This includes: - **Simulating "what-if"** scenarios to evaluate the impact of AI agents on cost, time, resource utilization, and ultimately on your organization's ability to meet its KPI targets, such as first-touch resolution, on-time performance, time-to-yes. - **Understanding ripple-down effects** within an end-to-end business process, e.g. placing an agent to address a bottleneck in a certain place of the process may cause bottlenecks downstream in the process.  - **Benchmarking AI-driven process changes** against historical data for precise calibration. These insights enable businesses to deploy AI agents that are not only effective but also tailored to specific operational needs. Because whatever your objective is, it's not about automating individual tasks per se, it's about doing so to improve the end-to-end process these tasks are performed within. This is the only way you can guarantee an altogether better customer experience, lower your operating costs and build a stronger compliance posture.    ![](https://apromore.com/hs-fs/hubfs/image-png-Jul-26-2025-12-53-09-8187-PM.png?width=3456&height=1984&name=image-png-Jul-26-2025-12-53-09-8187-PM.png)   ## **3. Training AI Agents with Actions using Task Mining** Once the tasks suitable for automation have been identified and the impact of automating them has been assessed via simulation, you can use Apromore's task mining to discover how these tasks are truly performed by users. - **Apromore's task mining technology reveals how work really gets done:** Lightweight digital probes mine all the actions users take on their workstations to perform a task, mapping end-to-end user routines into actions an agent can understand. Actions can be accompanied by screenshots for context and examples of real input/output data to enrich the context for agents learning. - **Simulation fine-tunes these routines:** Before agents are trained, simulation can be used to fine-tune these user routines and ensure agents learn not just how to automate the task, but how to do it in the most efficient, optimized way possible. The result? Smarter automation. Faster results. Maximum impact.   ![](https://apromore.com/hs-fs/hubfs/image-png-Jul-26-2025-12-54-52-3047-PM.png?width=3456&height=1982&name=image-png-Jul-26-2025-12-54-52-3047-PM.png)   ### **4. Real-Time Monitoring & Optimization** Once AI agents are operational, Apromore's real-time monitoring ensures the agents are aligned with process performance objectives. Features include: - **Operational Monitoring:** Continuous tracking of AI-driven process interactions and their adherence with established KPIs. - **Predictive Insights:** Leveraging predictive analytics to preemptively identify and address deviations or potential failures. - **Feedback Loops:** Providing immediate root-cause analysis for refining AI agent behavior based on real-world outcomes. ![](https://apromore.com/hs-fs/hubfs/image-png-Jul-26-2025-11-36-12-7345-AM.png?width=3452&height=1978&name=image-png-Jul-26-2025-11-36-12-7345-AM.png)   ## 5. Building Scalable Agentic AI Solutions With Apromore, scaling agentic AI capabilities can really be streamlined. The platform's architecture supports the seamless integration of process intelligence into broader ecosystems, such as: - Linking risks, obligations, and controls directly to tasks performed by agents, ensuring compliance and accountability at scale. - Facilitating collaboration between AI development teams and process owners, thanks to its intuitive, no-code interface. By embedding process intelligence into every stage of AI deployment, Apromore empowers organizations to scale AI initiatives confidently and efficiently.   ![](https://apromore.com/hs-fs/hubfs/image-png-Jul-26-2025-12-59-31-7517-PM.png?width=3456&height=1982&name=image-png-Jul-26-2025-12-59-31-7517-PM.png) ### **Conclusion** Apromore’s process intelligence capabilities transform the way organizations scale AI initiatives, such as agentic AI automation. By providing the insights needed to identify concrete opportunities for embedding agents into end-to-end business processes, estimate their impact on performance and compliance objectives, train agents effectively, and continuously monitor their effectiveness, Apromore ensures that businesses can harness the full potential of agentic automation in their operations. Moreover, it allows IT and business teams to collaborate effectively and productively along the fully agentic development lifecycle. For companies looking to build smarter, more impactful AI solutions, Apromore is the key to operational excellence and innovation at scale. ### **Start and Scale Agentic AI Automation with Apromore** Read the whitepaper and watch our webinar on how to get strategic with Agentic AI. #### **Webinar: Getting Strategic with Agentic AI: Deliverying Operational Excellence at Scale** ![Agentic AI Webinar](https://apromore.com/hubfs/Agentic%20AI%20Website%20banner%201200x675%20(4).jpeg) #### **Whitepaper: How Apromore Process Intelligence Helps Build More Effective AI Agents at Scale**   ![How Apromore Process Intelligence Helps Build More Effective AI Agents at Scale](https://apromore.com/hubfs/How%20Apromore%20Process%20Intelligence%20Helps%20Build%20More%20Effective%20AI%20Agents%20at%20Scale.webp) #### **Product Demo: What-If Analysis for Agentic AI Automation with Apromore Copilot**   ![What-If Analysis for Agentic AI with Apromore Copilot](https://apromore.com/hubfs/Screenshot%202025-07-26%20at%203.12.19%20PM.png) ## Experience the Future of Decision-Making Are you ready to supercharge your decision-making with AI? 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