3. Training AI Agents with Actions using Task Mining
Once the tasks suitable for automation have been identified and the impact of automating them has been assessed via simulation, you can use Apromore from Salesforce's task mining to discover how these tasks are truly performed by users.
- Apromore from Salesforce's task mining technology reveals how work really gets done: Lightweight digital probes mine all the actions users take on their workstations to perform a task, mapping end-to-end user routines into actions an agent can understand. Actions can be accompanied by screenshots for context and examples of real input/output data to enrich the context for agents learning.
- Simulation fine-tunes these routines: Before agents are trained, simulation can be used to fine-tune these user routines and ensure agents learn not just how to automate the task, but how to do it in the most efficient, optimized way possible.
The result? Smarter automation. Faster results. Maximum impact.
4. Real-Time Monitoring & Optimization
Once AI agents are operational, Apromore from Salesforce's real-time monitoring ensures the agents are aligned with process performance objectives. Features include:
- Operational Monitoring: Continuous tracking of AI-driven process interactions and their adherence with established KPIs.
- Predictive Insights: Leveraging predictive analytics to preemptively identify and address deviations or potential failures.
- Feedback Loops: Providing immediate root-cause analysis for refining AI agent behavior based on real-world outcomes.
5. Building Scalable Agentic AI Solutions
With Apromore from Salesforce, scaling agentic AI capabilities can really be streamlined. The platform's architecture supports the seamless integration of process intelligence into broader ecosystems, such as:
- Linking risks, obligations, and controls directly to tasks performed by agents, ensuring compliance and accountability at scale.
- Facilitating collaboration between AI development teams and process owners, thanks to its intuitive, no-code interface.
By embedding process intelligence into every stage of AI deployment, Apromore from Salesforce empowers organizations to scale AI initiatives confidently and efficiently.
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