Optimizing Motor Claims Performance and Compliance
25%
Reduction in SLA breaches
37%
Improvement in Internal Policy Compliance
€15K
In Annual Claim Operational Cost Savings
Apromore has partnered with a major European insurance provider to address challenges in processing motor vehicle claims and ensuring compliance. The insurer faced lengthy processing times, complex workflows, and difficulties in maintaining compliance across different regions, which negatively impacted customer satisfaction and regulatory adherence.
By utilizing Apromore’s process mining and compliance solutions, the insurer gained valuable insights into their operations, allowing them to identify and resolve bottlenecks and inefficiencies. The platform facilitated real-time monitoring and standardization of best practices, enabling the company to streamline its processes and achieve consistent performance.
As a result, the insurer experienced faster claims processing, reduced compliance risks, and improved customer satisfaction. This successful partnership has set the foundation for ongoing improvements in operational efficiency and proactive compliance management.
