---
title: Trasformare il Customer Journey e Implementare il Cambiamento - Apromore
description: Trasformare il Customer Journey e Implementare il Cambiamento - Apromore
---

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- Platform 
    - [Core Differentiators](https://apromore.com/core-differentiators)
    - [Key Features](https://apromore.com/key-features)
    - [Compliance](https://apromore.com/compliance)
    - [Task Mining](https://apromore.com/task-mining)
    - [Copilot](https://apromore.com/copilot)
    - [Integration Center](https://apromore.com/integration-center)
    - [Security and Trust](https://apromore.com/security-and-trust)
- Solutions 
    - By Use Case 
          - [Use Cases Overview](https://apromore.com/use-cases)
          - [Optimize Automation](https://apromore.com/optimize-automation-effectiveness-with-process-mining)
          - [Agentic AI Automation](https://apromore.com/agentic-ai)
          - [Fast track Process Discovery](https://apromore.com/fast-track-process-discovery)
          - [Build Digital Twins](https://apromore.com/build-a-digital-twin-model-with-process-mining)
          - [Process and Task Mining](https://apromore.com/complement-process-mining-with-task-mining)
          - [Predictive Process Monitoring](https://apromore.com/predictive-process-monitoring)
    - By Industry Vertical 
          - [Industry Verticals Overview](https://apromore.com/industry-verticals)
          - [Process Mining for Banking and Financial Services](https://apromore.com/new-strategies-to-improve-banking-resiliency)
          - [Optimize IT Service Management](https://apromore.com/process-mining-to-optimize-it-service-management)
    - By System 
          - [Apromore for Salesforce](https://apromore.com/apromore-process-mining-for-salesforce)
          - [Apromore for SAP](https://apromore.com/sap)
          - [Other Systems](https://apromore.com/integration-center)
- [Customers](https://apromore.com/case-studies)
- Partners 
    - [Find a Partner](https://apromore.com/partner)
- Resources 
    - [What is Process Mining?](https://apromore.com/what-is-process-mining)
    - [What is Task Mining?](https://apromore.com/what-is-task-mining)
    - [Process Mining 101](https://apromore.com/process-mining-101)
    - [White papers](https://apromore.com/whitepapers)
    - [Analyst Reports & Research](https://apromore.com/analyst-reports-and-research)
    - [Webinars](https://apromore.com/webinars)
    - [Academic Alliance](https://apromore.com/academic-alliance)
    - [Research Lab](https://apromore.com/research-lab)
    - [Scientific Literature](https://apromore.com/scientific-literature)
- Company 
    - [About us](https://apromore.com/about-us)
    - [Leadership Team](https://apromore.com/leadership-team)
    - [Newsroom](https://apromore.com/newsroom)
    - [Blog](https://apromore.com/blog)
    - [Awards and Recognitions](https://apromore.com/awards-and-recognitions)

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- [Platform](https://apromore.com/product?hsLang=en)
  
    - Platform
    - [Core Differentiators](https://apromore.com/core-differentiators?hsLang=en)
    - [Key Features](https://apromore.com/key-features?hsLang=en)
    - [Compliance Center](https://apromore.com/compliance?hsLang=en)
    - [Task Mining](https://apromore.com/task-mining?hsLang=en)
    - [Copilot](https://apromore.com/copilot?hsLang=en)
    - [Integration Center](https://apromore.com/integration-center?hsLang=en)
    - [Security and Trust](https://apromore.com/security-and-trust?hsLang=en)
- [Solutions](https://apromore.com/solutions?hsLang=en)
  
    - Solutions
    - [By Use Case](https://apromore.com/use-cases?hsLang=en)
    - [By Industry Vertical](https://apromore.com/industry-verticals?hsLang=en)
    - [By System](https://apromore.com/integration-center?hsLang=en)
- [Customers](https://apromore.com/case-studies?hsLang=en)
- [Partners](https://apromore.com/partner?hsLang=en)
- [Resources](https://apromore.com/resources?hsLang=en)
  
    - Resources
    - [What is Process Mining?](https://apromore.com/what-is-process-mining?hsLang=en)
    - [What is Task Mining?](https://apromore.com/what-is-task-mining?hsLang=en)
    - [Process Mining 101](https://apromore.com/process-mining-101?hsLang=en)
    - [White papers](https://apromore.com/whitepapers?hsLang=en)
    - [Webinars](https://apromore.com/webinars?hsLang=en)
    - [Academic Alliance](https://apromore.com/academic-alliance?hsLang=en)
    - [Research Lab](https://apromore.com/research-lab?hsLang=en)
    - [Scientific Literature](https://apromore.com/scientific-literature?hsLang=en)
- [Company](https://apromore.com/company?hsLang=en)
  
    - Company
    - [About us](https://apromore.com/about-us?hsLang=en)
    - [Leadership Team](https://apromore.com/leadership-team?hsLang=en)
    - [Newsroom](https://apromore.com/newsroom?hsLang=en)
    - [Blog](https://apromore.com/blog?hsLang=en)
    - [Awards and Recognitions](https://apromore.com/awards-and-recognitions?hsLang=en)
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# Trasformare il Customer Journey e Implementare il Cambiamento

![arrow](https://apromore.com/hubfs/raw_assets/public/Apromore_March_2024/images/arrow-bottom-right.svg)

 

 

La mappatura del customer journey fornisce dati che permettono di prendere decisioni migliori su come migliorare l’esperienza utente e su come aumentare l’efficienza nella fornitura di servizi.

Il software di process mining analizza il footprint digitale nei sistemi dell’impresa per creare mappe precise del customer journey. Supporta tutti i passaggi della trasformazione del customer journey, utilizzando una varietà di strumenti analitici, senza che si verifichino “perdite nei passaggi” come avviene di frequente quando ci si muove attraverso i vari stadi del ciclo di vita del customer journey.

Scarica questo documento preparato da Nigel Adams, esperto del settore bancario e direttore di Hetton Advisory, e scopri perché il process mining è uno strumento fondamentale per la mappatura del customer journey nel settore bancario. Completa il modulo per scaricare il documento.

![Trasformare il Customer Journey e Implementare il Cambiamento](https://apromore.com/hubfs/Apromore_March_2024/images/Italian-Banking-paper_Bringing-Customer-Journey-to-Life_website-illustration.png)

 

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- Product 
    - [Core Differentiators](https://apromore.com/core-differentiators)
    - [Key Features](https://apromore.com/key-features)
- Solutions 
    - [Use Cases](https://apromore.com/use-cases)
    - [Industry Verticals](https://apromore.com/industry-verticals)
    - [Building Digital Twins](https://apromore.com/build-a-digital-twin-model-with-process-mining)
- Resources 
    - [What is Process Mining?](https://apromore.com/what-is-process-mining)
    - [Customer Stories](https://apromore.com/case-studies)
    - [Whitepapers](https://apromore.com/whitepapers)
- Company 
    - [About us](https://apromore.com/about-us)
    - [Newsroom](https://apromore.com/newsroom)

###### Recognized by

![Gartner](https://apromore.com/hs-fs/hubfs/Apromore_March_2024/images/gartner-logo-black-and-white-300x300-1.png?width=66&name=gartner-logo-black-and-white-300x300-1.png "Gartner")

![HFS](https://apromore.com/hs-fs/hubfs/Apromore_March_2024/images/HFS.png?width=79&name=HFS.png "HFS")

![Quadrant knowledge Solutions](https://apromore.com/hs-fs/hubfs/Apromore_March_2024/images/quadrant_knowledge_solutions.png?width=80&name=quadrant_knowledge_solutions.png "Quadrant knowledge Solutions")

![Bos-2020](https://apromore.com/hs-fs/hubfs/Apromore_March_2024/images/bos-2020-hasura-rev-100860500-large1.png?width=74&name=bos-2020-hasura-rev-100860500-large1.png "Bos-2020")

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