Is a lack of visibility and ability to simulate the impact of changes holding you back from achieving performance, risk and service goals?
As well as repairing bruised and battered balance sheets, banks around the world are dealing with greater regulatory intervention, rapidly evolving customer and community expectations, shrinking margins in a low-interest world, an onslaught of innovation sparked by new competitors from the FinTechs to the global tech giants and, to cap it all, a global pandemic.
While many banking executives are familiar with technologies like Cloud, APIs, Chatbots, Robotics and AI/ML, process improvement tools and techniques using process mining is only just starting to emerge as a toolset destined to play a significant role in supporting banks on their relentless transformational journeys. Yet, it has the potential to make a significant contribution to transformation, productivity and reduction of risk.
Our How Banks Can Reduce Cost and Improve Resiliency with Process Mining webinar is now available to watch on-demand.
With Our Speakers:
Nigel is a thought leader in service operations excellence. He has over 25 years of experience in creating enterprise value through operational improvement, risk management and performance optimization. Nigel is known for driving performance and transformational change, at pace, while leading large, multi-award-winning teams in complex delivery networks. In addition to a consulting career at KPMG, he has brought his skills to bear for leading banks including NAB and ANZ focusing on global payments and cash operations, financial crime, and business performance.
Marcello La Rosa
A professor of Information Systems at the University of Melbourne and co-founder and CEO of Apromore Pty Ltd, Marcello has over 15 years of research and teaching experience in business process management and process mining. He has delivered consultancy, training, and strategic advice to hundreds of practitioners in Australia and Europe. His research has attracted eight awards and over AUD 28M in research grants. Marcello has authored over 150 publications in process mining and related disciplines, including a textbook translated into four languages and adopted by 250+ universities, and a MOOC series taken by 25k+ participants.
Watch the Webinar On-Demand to:
- Understand how banks are using process mining to accelerate time-to-value for a wide range of initiatives currently underway, beyond operational excellence and digital transformation
- Learn why customer journey transformation will only result in disappointment if it’s not linked to understanding and analyzing the underlying business processes
- Hear why operational risk management efforts will falter without the right tools, techniques and people to understand and improve processes
- Dive deeper into why accountability for end-to-end process management is needed and how process mining makes this a new possibility