How Apromore ROI drove a 25% Reduction in Handling Time and Boosted Compliance for a Leading Insurance Company
25%
Reduction in average claims handling time
35%
Improvement in data accuracy and availability for decision-making
40%
Improvement in customer satisfaction scores
Overview
A large insurance company in EMEA faced challenges in claims processing, regulatory compliance, and customer experience management.
By leveraging Apromore’s process mining capabilities, the company optimized claims handling workflows, improved regulatory compliance, and enhanced data integration. Continuous monitoring and variant analysis allowed for real-time identification of bottlenecks and inefficiencies, leading to better decision-making and improved service delivery.
These strategic initiatives not only streamlined operations but also positioned the company as a leader in the insurance industry, delivering higher customer satisfaction and compliance with industry regulations.
