--- title: How to Analyze KPI Violations [Part 2] | Apromore Blog description: "Learn advanced techniques in KPI analysis: predictive and prescriptive. Explore scenario simulation to optimize process efficiency." image: https://apromore.com/hubfs/The-Business-Case-for-Process-Mining-Images-2024.jpg --- Apromore Blog Post V2 Apromore is now part of Salesforce! **[Learn more](https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-apromore/)** X × [![apromore-from-Saleasforce-all-white](https://apromore.com/hubfs/apromore-from-Saleasforce-all-white.svg "apromore-from-Saleasforce-all-white")](https://apromore.com/) × - Platform - [Core Differentiators](https://apromore.com/core-differentiators) - [Key Features](https://apromore.com/key-features) - [Compliance](https://apromore.com/compliance) - [Task Mining](https://apromore.com/task-mining) - [Copilot](https://apromore.com/copilot) - [Integration Center](https://apromore.com/integration-center) - [Security and Trust](https://apromore.com/security-and-trust) - Solutions - By Use Case - [Use Cases Overview](https://apromore.com/use-cases) - [Optimize Automation](https://apromore.com/optimize-automation-effectiveness-with-process-mining) - 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[White papers](https://apromore.com/whitepapers) - [Webinars](https://apromore.com/webinars) - [Academic Alliance](https://apromore.com/academic-alliance) - [Research Lab](https://apromore.com/research-lab) - [Scientific Literature](https://apromore.com/scientific-literature) - [Company](https://apromore.com/company) - Company - [About us](https://apromore.com/about-us) - [Leadership Team](https://apromore.com/leadership-team) - [Newsroom](https://apromore.com/newsroom) - [Blog](https://apromore.com/blog) - [Awards and Recognitions](https://apromore.com/awards-and-recognitions) - ![Search](https://apromore.com/hubfs/Apromore_March_2024/images/search_22718787.svg) ![Hamburger Icon](https://apromore.com/hubfs/raw_assets/public/Apromore_March_2024/images/toggle_f8e255fd.svg) ![How to Analyze KPI Violations \[Part 2\]](https://apromore.com/hubfs/The-Business-Case-for-Process-Mining-Images-2024.jpg) # How to Analyze KPI Violations \[Part 2\] This is Part 2 of the blog article on how to analyze KPI violations in Apromore from Salesforce. To read the Part 1, click [here](https://apromore-my.sharepoint.com/:w:/p/david_obembe/EXATNN-IEZFBnQMLriWPpVkBGmuzFmp0C_QOBppOi2FYKQ?e=EKiyJ5). In Part 1, we performed descriptive analysis to understand the impact of conditions causing a substantial KPI violation. Here, we will focus on [predictive and prescriptive analysis](https://apromore.com/predictive-process-monitoring). Specifically, we will simulate a to-be scenario that discover the impact of changing a few parameters in the process. Let’s jump in. ## Attaching a Cost Center In Apromore from Salesforce, we can create simulated what-if scenarios to see the see the potential effect of changing one or more parameters in the process. For instance, we can determine the impact of increasing the number of resources from one to two or the cost implication of automating an activity. To begin, open the violation cause log in Process Discoverer. Let’s add a cost center to understand the cost of each activity. First add two new calendars — a Mon to Fri, 9 to 5 calendar and a 24/7 calendar. ![How to Analyze KPI Violations \[Part 2\] IMG-1](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-1.png?width=904&height=292&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-1.png) Now open the cost center and add the cost per hour for each role in the process. Also attach a calendar to each role. Let’s say the “Case Officer” and “Customer Relationship Executive” work Mon to Fri, while the System work 24/7. The cost per hour of each role is indicated in the screenshot. ![How to Analyze KPI Violations \[Part 2\] IMG-2](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-2.png?width=876&height=204&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-2.png) We can go to the cost overlay to view the costliest activity. ![How to Analyze KPI Violations \[Part 2\] IMG-3](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-3.png?width=598&height=272&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-3.png) We see “Initial Chargeback on Mastercom” costs 27.85 AUD, the highest in the process. Perhaps, automating this process would cost lesser. Also, we established from our bottleneck analysis in Part 1 that, “Generate Acknowledgement Email for Customer” and “Alert Merchant via Ethoca Alerts” were the major bottlenecks in the process. We can also automate these activities and determine the impact of this change to our process. Let’s now simulate the impact of automating these activities. ## Define the To-Be Model Simulation Parameters To ensure a more robust model, we can increase the arcs slider to 50. Switch to the BPMN view and save the BPMN model with simulation parameters. Open the saved BPMN model in your Apromore from Salesforce Workspace. In the *Roles* tab, create a new role called “Bot”. Let’s say the bot cost 10 AUD/hr can works 24/7. We can now assign the bot to the three tasks. ![How to Analyze KPI Violations \[Part 2\] IMG-4](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-4.png?width=562&height=360&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-4.png) Also, remove the three tasks from the Case Officer assigned task. ![How to Analyze KPI Violations \[Part 2\] IMG-5](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-5.png?width=562&height=410&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-5.png) The introduction of the bot would reduce the processing time by completing the assigned task fast. We can say the bot takes 10 seconds to complete the three tasks. ![How to Analyze KPI Violations \[Part 2\] IMG-6](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-6.png?width=562&height=194&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-6.png) Let’s also say by virtue of standardizing these tasks with a bot, the “Send Acknowledgment Email To Customer” tasks is now done faster. We can reduce the processing time for this task from 18.327 minutes to 3 minutes. ![How to Analyze KPI Violations \[Part 2\] IMG-7](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-7.png?width=562&height=274&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-7.png) Save this to-be model. We can now simulate this model and compare the performance to the original log. ## Simulate the To-Be Model We now have our initial model and our to-be model. Right-click each model and click **Simulate**. Apromore from Salesforce generates a simulated log for each model, saved in our workspace. Select the original and simulated log, right-click, and click **Launch dashboard**. From the *Simulation* tab, we can see some massive improvement that the introduction of the bot will bring. - The average case duration will change from 4.13 hours to 2.87 hours. - The average case waiting time drops from 12.6 minutes to 4.01 minutes. - The average case cost plummets from 101.31 AUD to 70.86 AUD. ![How to Analyze KPI Violations \[Part 2\] IMG-8](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-8.png?width=904&height=148&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-8.png) We can also see more granular performance improvements in our to-be model. ![How to Analyze KPI Violations \[Part 2\] IMG-9](https://apromore.com/hs-fs/hubfs/Blog%20Images/How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-9.png?width=904&height=392&name=How%20to%20Analyze%20KPI%20Violations%20%5BPart%202%5D%20IMG-9.png)   ## Want to try it out? Please find the simulated event logs and BPMN models [here](https://apromore-my.sharepoint.com/:f:/p/david_obembe/Esath7HYeG9BqsN5_FN8AnEBU7WnTbtqbKPgRoB2g4x8Mg?e=LVi1rd).   **[![Contact us](https://apromore.com/hs-fs/hubfs/Contact%20us.jpg?width=101&height=37&name=Contact%20us.jpg)](https://apromore.com/contact-us)**   --- By David Obembe David is a technical writer, passionate about making complex things simple. 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