Banks are under pressure as customer expectations continue increasing and new competitors arise and scale via FinTech investments. In response, banks start their own transformation journey to enhance their customer experience proposition.
Process mining is the compass in these transformation efforts, helping the banking sector focus on the relevant business processes, augmenting information silos where needed.
In the past several weeks, we brought you the first three whitepapers from the new banking series with banking expert Nigel Adams, an industry consultant and advisor. This week, we present to you the fourth piece. In the new whitepaper “Bringing Customer Journey Transformation to Life,” you can learn about the possibilities of process mining in the field of customer journey transformations in banking and about implementing data-based to-be processes that truly transform the customer experience.
Download your copy.