A mid-sized IT services organization used Apromore to enhance its IT Service Management (ITSM) processes. Facing growth challenges, workflow inefficiencies, and inconsistent KPI tracking, the company leveraged process mining through Jira to uncover bottlenecks, redesign workflows, and build a tailored playbook for continuous improvement.
This transformation improved operational efficiency, boosted service quality, and optimized workforce allocation. Apromore’s process mining approach turned ITSM into a strategic, value-added service and extended improvements to other departments, including finance, demonstrating the organization’s commitment to sustainable process optimization.
