How Process Intelligence Helps Build More Effective AI Agents at Scale with Apromore from Salesforce

In today's data-driven world, leveraging process intelligence is pivotal for companies aiming to deploy and scale AI agents effectively. Apromore from Salesforce enables organizations to bridge the gap between operational processes and AI-driven solutions by delivering unparalleled visibility and optimization capabilities for business workflows. Let’s explore how Apromore from Salesforce helps achieve this transformative alignment.

The demand for agentic AI is surging as enterprises look to automate complex workflows and decision-making. According to Deloitte, by 2025, 25% of companies using generative AI will launch agentic AI pilots or proofs of concept, a number set to double by 2027. Meanwhile, Gartner predicts that at least 15% of day-to-day work decisions will soon be made autonomously by AI agents, and a third of enterprise software applications will embed agentic AI capabilities. However, scaling these intelligent agents presents major challenges, including data inconsistencies, process inefficiencies, and integration hurdles. Forrester warns that 75% of enterprises attempting to build AI agents independently will fail, often due to a lack of visibility into business processes.

This is where process intelligence becomes essential. Apromore from Salesforce’s advanced insights help organizations design AI agents that truly understand and adapt to real-world workflows—eliminating inefficiencies, improving compliance, and driving AI-driven automation at scale.

Here are five ways process intelligence delivers critical insights to enhance both the development and ongoing use of AI agents:

1. Understanding Process Behavior with Deep Insights

Apromore from Salesforce provides businesses with a comprehensive understanding of their operational processes by uncovering inefficiencies, compliance risks, and bottlenecks. Its process intelligence platform helps businesses:

• Identify areas of high friction and redundant activities across workflows.
• Analyze past performance to predict and address potential bottlenecks or SLA breaches.
• Create simulations that model changes to processes, allowing organizations to gauge the impact of adjustments before implementation.

By feeding this process intelligence into AI training pipelines, companies can ensure their AI models are designed to complement the actual workflows, rather than an idealized or misinterpreted version.

2. Empowering AI with High-Quality Process Data

AI thrives on high-quality, well-structured data, and Apromore from Salesforce excels at extracting it from business processes. Key benefits include:

• Unified Process Data: Consolidate data from disparate systems into a single source of truth using Apromore from Salesforce’s event log and process modeling capabilities.
• Detailed Context for AI Training: With granular insights, such as process timelines, variant analysis, and activity durations, businesses can train AI agents to understand operational contexts better.
• Data Preparation Efficiency: Apromore from Salesforce reduces data preparation times significantly with advanced data cleansing and transformation tools.

By feeding this process intelligence into AI training pipelines, companies can ensure their AI models are designed to complement the actual workflows, rather than an idealized or misinterpreted version.

3. Enhancing AI Decision-Making with Process Simulation 

Apromore from Salesforce's simulation tools provide organizations with the capability to test AI agent interventions in a risk-free environment. This includes: 

• Simulating “what-if” scenarios to evaluate the impact of AI-driven optimizations.
• Benchmarking AI-driven process changes against historical data for precise calibration.
• Enabling organizations to test the feasibility of automation efforts, such as task execution or customer interaction workflows.

These insights enable businesses to deploy AI agents that are not only effective but also tailored to specific operational needs.

4. Real-Time Monitoring and Optimization

Once AI agents are operational, Apromore from Salesforce's real-time monitoring features ensure their alignment with process objectives. Features include:

• Operational Monitoring: Continuous tracking of AI-driven process interactions and their compliance with established KPIs.
• Predictive Insights: Leveraging predictive analytics to preemptively identify and address deviations or potential failures.
• Feedback Loops: Providing immediate insights for refining AI agent behavior based on real-world outcomes.

This iterative approach ensures that AI agents adapt to changing business environments and consistently deliver value.

5. Building Scalable AI Solutions

With Apromore from Salesforce, scaling AI capabilities becomes streamlined. The platform's architecture supports the seamless integration of process intelligence into broader AI ecosystems:

• Linking risks, obligations, and controls directly to AI-driven workflows, ensuring compliance and accountability at scale.
• Facilitating collaboration between AI development teams and process owners, thanks to its intuitive, no-code interface.

By embedding process intelligence into every stage of AI deployment, Apromore from Salesforce empowers organizations to scale AI initiatives confidently and efficiently.

Agentic Applicable Case Studies 

Conclusion

Apromore from Salesforce’s process intelligence capabilities are transforming the way organizations scale AI. By providing the insights needed to refine workflows, train AI agents effectively, and continuously monitor their impact, Apromore from Salesforce ensures that businesses can harness the full potential of AI in their operations. For companies looking to build smarter, more impactful AI solutions, Apromore from Salesforce is the key to operational excellence and innovation at scale.