Read a courtesy copy of the Gartner® report: “Innovation Insight: Beyond Process Mining and Analysis — The Future Is Process Intelligence”
In a new report, Gartner® captures a market entering a redefinition phase. Process mining is not just expanding, but instead reshaping how enterprises think about business process management.
For too long, organizations have relied on fragmented process mining tools or outdated documentation, leaving them reactive and slow to adapt when disruptions occur. According the Gartner: “A fragmented understanding of processes is a hidden drag on digital transformation, process automation, and GenAI ambitions. Process intelligence unifies modeling, design, mining, and monitoring, enabling you to visualize workflows, identify inefficiencies, and act on data-driven recommendations for improvement.”
Senior Principal Analyst at Gartner, Tushar Srivastava commented in a recent LinkedIn post: “In an era when CIOs are racing to bring AI agents to life, understanding process context has never been more critical, because while AI can be commoditized, your processes are the secret sauce for sustainable competitive advantage.” (source post on LinkedIn)
It’s our belief that the evolution of process mining to process intelligence moves enterprises beyond static reporting and into a proactive mode, anticipating issues, adapting to change, and continuously optimizing operations.
For CIOs, COOs, and transformation leaders, process intelligence is becoming a strategic imperative in scaling AI responsibly. It delivers fast, tangible ROI often within days, not months through simulation and optimization. Just as important, it reduces the risk of AI project failure by ensuring automation is applied where it truly matters. In regulated industries, it provides the auditability and transparency needed to build trust in AI-driven decisions.
For customers, this is a turning point. Process intelligence means more than process discovery. It allows enterprises to dig into the DNA of their business processes. The result: smarter decisions, more automation opportunities, stronger compliance, and better customer experiences. With real-time data and predictive insights, organizations can align strategy with execution to achieve outcomes like faster response times, lower costs, and improved reliability.
At Apromore, this is the vision that drives us. As our Co-Founder and CEO Marcello La Rosa has said: “Our promise to customers is simple: we are committed to delivering measurable value by helping organizations uncover hidden inefficiencies, accelerate transformation, and achieve meaningful business outcomes through process intelligence.”
This commitment ensures that when customers choose Apromore, they gain not just advanced technology but also a partner fully invested in their success.
Read the report to learn Gartner’s perspective on:
Gartner, Innovation Insight: Beyond Process Mining and Analysis — The Future Is Process Intelligence, By Tushar Srivastava et. al, 23 September 2025
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