In today's dynamic business environment, organizations are challenged to continuously improve their business operations. Priorities change over time. One day it’s about reducing costs. Some time later it’s about enhancing customer experience. A few months later, the focus changes to improving employee satisfaction, mitigating operational risks, or complying with new regulations.
Amid the ever-shifting tides of business priorities, one thing is constant: business teams need to have a crystal-clear understanding of their business processes and continuously design and test improvement scenarios to respond to ever-changing expectations. That’s not an easy task. Over time, business processes accumulate complexity. A change in one step of a process may have effect in several other steps downstream. An end-to-end business process usually has thousands of dependencies. That’s more than what our eyes can handle.
To solve these challenges, Apromore introduces its process copilot, a GenAI-powered assistant that sifts through thousands of dependencies to find answers to process discovery and improvement questions.
What is Apromore Copilot?
The Apromore Copilot is an intelligent assistant that offers real-time guidance and predictive insights through a user-friendly conversational interface. Built with cutting-edge GenAI technology, and leveraging Apromore’s powerful process mining engine, the Apromore Copilot helps users navigate through complex end-to-end business processes, to identify anomalies, bottlenecks, and sources of waste. It then provides interactive guidance to design interventions to address these friction points.
For example, Copilot might identify a bottleneck in a key activity in a customer service process, which is dragging down the time between a customer inquiry and a response. It then identifies a rework loop around this activity, which consumes valuable time from the service agents. To address this bottleneck, Copilot proposes to adjust the routing rules in the process, channeling those cases that are causing rework into an alternative pathway and assigning them to more experienced service agents to prevent rework.
How Apromore's Copilot works
How AI Drives Value in Process Mining
Generative AI accelerates the time to identify and diagnose performance and compliance issues in business processes and to design improvement roadmaps. It suggests process improvements and helps to visualize the impact of changes. Apromore Copilot is trained to provide concrete guidance to enhance process performance along the following performance dimensions:
- Improve service times: identify bottlenecks, defects, rework loops, and other friction points that affect your response times, on-time delivery rates, and SLA fulfillment.
- Improve efficiency: discover opportunities to drive down operational process cost by eliminating unnecessary detours in your process, increases automation and contactless processing rates, and slashing your rework rates.
- Enhance compliance: discover anomalies and deviations with respect to standard pathways and analyze their impact on compliance objectives.
Democratizing Process Mining Across the Organization
Apromore Copilot is designed for various personas within an organization:
- Process Owners: Access detailed insights into process performance, monitor KPI breaches and trace them down to root causes, and get summaries of key issues and sources of waste in business processes.
- Process Analysts: With its conversational interface, Copilot simplifies data analysis, enabling process analysts to ask process discovery and improvement questions and to get immediate answers.
- Process Designers: Integrate risks, obligations, and controls during the design phase to ensure compliance by design, using advanced simulation capabilities.
The Power of Seamless Integration
One of the standout features of Apromore Copilot is its seamless integration with existing process mining capabilities in the Apromore platform. Whether you are working with automated process discovery, conformance checking, performance analysis, or variant analysis, Copilot provides a unified experience by consolidating all these capabilities into one single tool.
This integration not only reduces the time spent switching between tools but also enhances the accuracy of compliance monitoring and process optimization. The AI-driven recommendations and real-time insights enable teams to maintain a high level of operational efficiency.
Looking Ahead: Continuous Innovation with Apromore
As Apromore continues to innovate, future releases of the Apromore Copilot will include more advanced AI capabilities such as predictive and prescriptive analytics, and automated alerting systems. Beyond answering questions about weaknesses and improvement opportunities in “as-is” processes, the Copilot will run simulations to test improvement scenarios and provide ROI estimates for each improvement opportunity it identifies. These updates will further empower organizations to drive continuous process improvement and operational excellence.
Real Results and Tangible ROI
Organizations using Apromore Copilot have experienced significant improvements, including:
- Improved Process Efficiency: Optimizing processes through AI-driven recommendations leads to a 25% increase in overall process efficiency.
- Enhanced Productivity: Seamless integration and an intuitive interface free up valuable time for your process excellence team, boosting productivity by 20%.
- Faster Decision-Making: Real-time insights and predictive analytics enable quicker responses, resulting in a 40% reduction in the time required for decision-making.
Ready to see how Apromore Copilot can accelerate your process improvement program? Request a demo today and experience the future of process mining firsthand!