We are delighted to announce the launch of Apromore Variant Comparison, a new capability in the Apromore platform that enables operational excellence teams to achieve consistent performance across end-to-end business processes by unveiling best practices in top-performing teams that can be spread to other teams across the organization. Say you are a field service manager, seeking to understand why a growing subset of your customers are filing complaints post-service fulfillment, even though your defect rates, on-time delivery rates, and other delivery metrics are on the green. Or say you want to know why your NPS scores are high in one region but lower in another region even though both regions follow the same operating model?
Every variation in process performance is caused by a clash of two forces. On the one hand, there is the negative deviance, consisting of the work patterns, deviations, and sources of costs and delays that bring down performance. On the other hand, there is the positive deviance, the best practices and sources of customer delight, which drive positive performance.
With Apromore’s Process Variant Comparison, you can easily split the well-performing cases in your process, from the underperforming cases, and contrast these two process variants in one single view. Advanced algorithms crunch the data in real-time to provide you with an interactive visualization that brings up the activities, rework loops, decision points, bottlenecks, and deviations, that are causing your lower NPS and customer satisfaction scores. In other words, Apromore automatically extracts the positive and the negative deviance, and highlights it interactively. You can then overlay over a dozen possible performance metrics on top of the resulting visualization, to highlight differences in flows, in waiting times and processing times, as well as differences in costs, allowing you to spot improvements that can bring down both cost and delivery times. You can also “pivot” the visualization to see differences in the way work transits across teams, departments, or systems in well-performing cases versus poor-performing ones.
Fig. Apromore Variant comparison of a make-to-order process highlighting positive deviance (blue), negative deviance (red), and activities with high-performance differences.
Traditional approaches to variant comparison rely either on pathway-by-pathway comparisons, or worst, side-by-side visualizations of process variants. They leave you with the burden of painstakingly comparing every activity, decision, and path in one process variant, with the corresponding elements in the other variant. This approach not only wastes valuable time, but also leads you to missing subtle differences that may be driving several percentage points of customer satisfaction as well as cost inefficiencies.
Apromore does the heavy lifting of unveiling the differences between process variants using advanced AI algorithms. This automated approach provides you with powerful insights that you can translate into process improvements with compelling ROI.
Ready to see how Apromore Variant Comparison can accelerate your process improvement program? Request a demo today and experience the future of process mining firsthand!